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In fact, I'm probably willing to spend another £50 with online advertising just to make sure I reach more people with this post. Amazingly, I received the email after almost 10 days and my membership expired.
Com's nefarious reputation to keep billing a subscriber, even if a cancellation notice is submitted.Seriously, how hard would it be to set up a reminder email service to be sent out to users a week before their renewal to make them aware of upcoming charges so they could actually choose to remain a paying user or not?I mean, maybe my situation has changed in the last 6 months. But after the payment has gone through, I have no cooling-off period for my charged subscription or a chance to get a partial refund? I very politely called their customer services and explained the situation. I explained to her that I might go online and post about this.I've had my account suspended for the last 4 (FOUR) months as I haven't needed the service and wanted my profile to disappear from the website and not show up in searches. To be clear, to have a suspended account means that I cannot use the service and even if I do log in on the website there's a specific process I must go through to reactivate my account and be able to use it again.So I assumed I was back to having a regular, unpaid profile without any of the benefits of the paid subscription, just like the first free profile you make at
I was put through to a Supervisor called Claire who basically just robotically repeated the ridiculous loophole I already knew I found myself in and told me that no refund would be given. That's when she said, in her own words: "Well, 'bad-mouthing' the company will not get you a refund." Well, Claire...